Blog: The Uniden Life

We're hiring!

We’re building a strong, diverse team of curious, creative people who want to find a purpose in their work and support each other in the process. We work hard and we play to win.

Kelly Winter
By: Kelly Winter
April 22, 2019

From smart hands to remote hands, local or online, we're hiring. We've added over 100s of positions to keep up with the growth of our member base. To be a great place to work, we need great people to work with us. Everything we do, every day, in more ways than one, helps to make a unique contribution to people’s goals and dreams. We pursue the happiness of our clients and employees which make up the UnidenHosting family. For that purpose, we strive to offer high-quality service as professionals in all service categories of the web hosting industry.

Key to our strategy has always been to attract and retain people who share our passion for the kind of Company we are trying to build, based on our core purpose and values. Because we believe in our core values, we continue to identify talented people who share these principles. For us, our people are especially important.

We are is looking for energetic, positive, hard workers who truly want to make a difference and the world a better place to join our team. With over 100s of available positions in different locations around the globe we offer a flexible schedule with great benefits. We have positions raising from remote hands to smart hands, This is an excellent opportunity for those looking to make a real difference in the hosting industry.

We are in a rapidly changing industry operating in an advanced technology environment; from a personal and career development perspective, there’s great potential for people to work in our businesses, to travel to different places and to experience different cultures. We will build an enduring company, not through the efforts of a few, but by the efforts of every single person in UnidenHosting who strives to make a difference every single day.

Working and thriving

We want people to thrive at UnidenHosting; we believe you do your best work when you feel your best.
Here are a just a few benefit perks we’re proud to provide our team.

Photo Mid Shift Marketing Team

Learning & Development
Receive $500 annually (or equivalent) towards a personal development opportunity of your choice, and $2000 annually (or equivalent) for professional development.

Health & Wellness
Full health coverage for you and your family (UnidenHosting pays 100% of your premiums), and a $150 monthly fitness and wellness reimbursement.

Parental Leave
A lot of us have families, of all shapes and sizes and types, and we welcome each new addition with generous parental and new child bonding leave.

Happier Weekdays
A meeting-light culture (or we try, at least), weekly massage therapy, guest speakers, and opportunities to get to know your team better through things like weekly catered lunch and breakfast, Thursday Socials, and game nights. But we don’t all stay in the office 24/7 for these activities.

* These are the benefits for US-based employees. We have equivalent benefits for all our employees, wherever they are.
You can find more information on our Careers page!

Hiring Contractors (Remote Hands) vs. Employees (Smart Hands)

People tend to understand these terms loosely, others may think remote hands are hired help from an outsourced third-party company. Actually, a lot of hosting companies use remote hands but rather it's outsourced technical support purchased from a third-party company. We are a bit different and take pride that all UnidenHosting employees are 100% UnidenHosting employees. Hiring an outsourced company to help manage server and customers can be a daunting process, I can certainly attest in saying that having directly hired employees helps facilitate our companies outlook. These can include things such as company guidelines, code of ethics and the rules we enforce but certainly our core values. These values are what we live by, as a company. We work by them, too — knowing there is real value to be gained from helping people, wherever they are, simplify whatever it is that they do and bring more of themselves to their work.

Some of our core values include things like:
Seamless Cooperation―We bring out the best in each other.
Full Responsibility―We take ownership over our work.
Crystal Clarity―Truth is our way of doing business.
Leadership and Dedication―We do our best every day.

You just can't find that in outsourced companies which is why we strictly only hire direct individuals. Let's discuss more about the responsibilities we have for our positions:

Smart Hands (on-site)
Smart Hands is where a technical team actively monitors our solution and if an issue is established, they will attempt to fix the issue without delay. This means that we can ensure the minimum possible downtime if any issue does occur - and all issues will be resolved without having to notify the physical data center that a problem is occurring. This team will be located directly inside of the data center generally in a rented office space for third-party data centers. This hired helped is hired directly by UnidenHosting and is not hired from a third-party company or provided by the physical data center. This approach is ideal for mission-critical systems that require the maximum possible uptime.

Remote Hands (off-site)
Remote Hands is where a technical team will fix any issues with our equipment, but we have to notify them of the issue or problem we wish to be resolved, as they will not be monitoring our solution. They are then able to begin resolving any issues - thus making this option 'remote'. A lot of hosting companies these days tend to hire similar help from such technical outsourced support companies. This is almost the same idea although these individuals are hired directly by UnidenHosting and not owned by a third-party company. This allows us to follow specific company guidelines and code of ethics to ensure the security and safety of our equipment and data.

Apply TODAY: Together we can do so much

People who have meaning and purpose in their lives are happier, feel more in control and get more out of what they do. Lets make the world a better place by being part of something that’s far bigger than ourself.

Due to many changes coming fourth to UnidenHosting over the past several months this year, we know that we are up for some challenges for some locations and positions. Every company goes through a challenging period where (for example) there is enough work for say 15 people, but only a budget for 5 (or less). Generally, in this case, the first hires are the most critical. They have to be salaried employees, on-site, with some significant equity incentives, right? Well, throughout my years in Recruiting here's a little bit of a lesson learned from our process of building a team at locations outside of our physical data center and corporate office of Colorado.

To be fair, this was always the advice given when we were starting, paired with the sound suggestion to 'hire slowly, fire quickly." So, with this advice in mind, we hired full-timers whenever we felt greatly undermanned, which was a regular occurrence with our fast-moving company. The result? We got married to employees and felt stuck.

As someone who’s managed large teams of contractors in the past, I can tell you that hiring full-time team members is far more stressful than onboarding a contractor. A full-time hire may have to leave another company, you may miss that they aren’t a cultural fit, and you’ll have to deal with all of the formalities like benefits, options, etc. from day one.

Recruitment Team Group Huddle

Here’s how our process works for remote hands: we review their previous work, chat over Skype, and then kick-off a test project. We avoid making their initial assignment a serious commitment (for both parties). If that works out, we move onto assignment #2. Some folks may read this and think “that sounds great for small jobs, but not for someone in a leadership role.” Our results have shown differently.

It’s true that some contractors fulfill a specialist role, but you’ll also find that others outgrow the role you initially give them. Our lead Network Engineer/Administrator in Seattle, Washington who's name is Chris V., falls into this category. He started off with 80-96hrs of work a month. After a couple of months, our CEO Johnny Willis started getting emails from him at all hours of the day brainstorming how our product could function better, or ways to make our processes more efficient. Not only was Chris our top Admin in our colocated Seattle, Washington data center, but he understood our vision of UnidenHosting and was committed to the cause. Chris is now full-time at UnidenHosting and manages a team of 10 engineers.

Not every contractor is a Chris. I’ve worked with plenty of contractors that are specialists and don’t need to be deeply committed to the business. Often, they love their craft and want to entrench themselves in their specific tasks. We’re happy to provide those contractors opportunities to engage at a higher level but never force it.

The whole notion of forcing hires into a full-time role is antiquated and silly. I recently met with a mom who went back to her full-time job after having her first baby. She admitted that there were times at the office where she desperately wanted to go home and spend time with her son. She still loved her job (and was more talented than other candidates) but felt that she wasn’t giving her all at times due to this distraction. This seemed like a no-brainer to me. I would bet my right arm that she’d accomplish 80% of her current output if she put in half the time of her current schedule. If her employer paid her 65% of her current pay for this new half-time schedule, this would be a win/win for both parties.

I’m not saying that contracting works for everyone. Some folks need the routine and stability of a full-time job. However, the next time you look for a job for a full-time role in a company, ask yourself “Am I willing to bypass potentially better candidates just because they live in another city or want extra time for their family?” We said “no”, and have never looked back.

Increasing our odds for success in a tight candidate market

I’m certain that if you are in Colorado you have experienced a wild and crazy ride with the positions you’re interested in working. Just to ground us in reality, the U.S. Department of Labor considers 5% unemployment to be full employment for their purposes. This means that everyone who “wants” to work has access to appropriate employment. In Colorado, we hold the #2 spot for lowest state unemployment in the NATION. The Front Range is at around 2.5% - with Denver, CO taking the #1 city spot in the entire country at 2.3%. This translates to a VERY DIFFICULT hiring climate for us in the Recruiter Department on trying to attract great talent.

In closing, taking advantage

I’ll wrap today's blog up by saying this: If you think you have what it takes and your hungry to grow. Make your way to our careers section and apply today. We review every single job application.

Thank you so much for reading!

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